Privacy Policy

Last updated: 24 September 2026 · The Arabic version prevails in case of conflict.

Website: https://yafnah.com Last Updated: 24 September 2026 Location: United Arab Emirates, Abu Dhabi

1. Introduction

1.1 Welcome to Yafnah and Co ("we," "us," "our," "the Company"), holder of UAE trade licence no. 6616296. We provide Arabic hospitality services, including:

1. Hospitality packages for private occasions, priced by guest count and including the hospitality crew, beverages, live cooking and serving equipment.
2. Condolence majlis hospitality, arranged by telephone or WhatsApp.
3. Corporate hospitality, priced per attendee.
4. Hospitality boxes, delivered ready to serve without crew.
5. Live cooking on site, and uniformed hospitality crew ("Staff") serving the men's and women's majlis separately.

We are committed to safeguarding your personal information in compliance with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable UAE law. This policy explains how we collect, use, process, store, and share your personal data when you use our website https://yafnah.com or book our services. By using our website or booking our services, you agree to this Privacy Policy in its entirety.

2. Definitions

• Personal Data: Information relating to an identified or identifiable natural person (e.g. name, email, phone number, address, IP address, payment details).
• Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• Cookies: Small text files stored on your device to remember preferences and improve your browsing experience.
• Data Controller: Yafnah and Co, Abu Dhabi, United Arab Emirates (trade licence 6616296), who determines the purposes and means of processing Personal Data collected through this website and our services.
• Data Processor: A party that processes Personal Data on our behalf (e.g. a payment gateway or booking software provider).
• User/Client: A natural or legal person who visits our website or books our services.

3. Information We Collect

3.1 Information you provide to us

• Name, phone number, email address
• Event address / venue details, event date and time, number of guests
• Dietary requirements, allergies, or food preferences
• Special requests (theme, staffing needs, menu preferences)
• Payment/billing information
• Any photographs, videos, or feedback you voluntarily submit to us

3.2 Automatically collected data

• Device and browser information (IP address, browser type, operating system)
• Website usage data (pages visited, time on site, referral source)

3.3 Data from third parties

• Information received from payment processors, venue partners, or referral/marketing platforms, to the extent permitted by their own privacy terms.

4. How We Use Your Information

4.1 Fulfilment of services — assigning and scheduling Staff, planning menus, managing bookings and event-day logistics.

4.2 Communication — booking confirmations, event reminders, updates, and, only with your consent, marketing communications.

4.3 Analytics and improvement — understanding website performance and improving our services.

4.4 Legal, security, and fraud-prevention purposes — complying with UAE law (including AML/CFT where applicable), detecting and preventing fraud, misuse of our services, or unauthorized account access, and establishing, exercising, or defending legal claims.

5. Data Sharing and Disclosure

5.1 Third-party service providers: website hosting and content delivery, Cloudflare, Inc.; website and traffic analytics, Google Analytics 4 (measurement ID G-55TD7EWRL1) and Google Search Console, both provided by Google LLC; messaging, WhatsApp, provided by Meta Platforms, Inc., where you choose to contact us that way. The Company does not currently operate an online payment gateway; payment is made by bank transfer, or in cash where agreed, and no card details are collected by us. Such providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

5.2 Legal requirements. We do not sell or trade your Personal Data. We may disclose it where required by law, court order, or government regulation, to protect our rights or the safety of our Staff or other users, to investigate suspected fraud or misuse, or in connection with a business transfer (merger, acquisition, or sale of assets), in which case the acquiring entity shall be bound by this Policy.

5.3 International Data Transfers. Personal Data is stored securely within the UAE and is not transferred outside the UAE except where necessary for the website analytics and hosting providers named in Section 5.1, which may process data outside the UAE, or where required by law, and always subject to appropriate safeguards.

6. Data Retention

• Booking/account information: retained while your account or booking history is active.
• Transaction data: retained for accounting and tax purposes for up to 7 years, as required by UAE law.
• Marketing data: retained until you withdraw consent.
• Retention exceptions. Notwithstanding the above, the Company may retain specific Personal Data beyond the stated periods, and may decline a deletion request in whole or in part, where retention is reasonably necessary to comply with a legal obligation, resolve a dispute, enforce our agreements, investigate suspected fraud or abuse, or protect against liability — in each case only for so long as such purpose subsists.

7. Cookies and Tracking Technologies

We use session cookies (expire when you close your browser) and persistent cookies (remain until deleted) to improve your experience and understand website usage. Specifically, we use Google Analytics 4 (measurement ID G-55TD7EWRL1) across yafnah.com and blog.yafnah.com to measure pages viewed, the pages from which visitors contact us on WhatsApp or by telephone, the language chosen, and steps completed in the order flow. We do not send your name, telephone number, email address or delivery address to Google Analytics. You may manage or disable cookies through your browser settings; disabling cookies may affect certain website features and is done entirely at your own discretion and risk.

8. Your Rights (Under UAE PDPL)

Subject to the exceptions in Section 6 and any other applicable legal exemption, you have the right to: access the Personal Data we hold about you; request correction of inaccurate data; request deletion of your data; request restriction of processing; request data portability; and object to processing for marketing or other legitimate purposes. To exercise these rights, contact us at [email protected]. We reserve the right to verify your identity before actioning any request and to respond within the timeframe prescribed by applicable law.

9. Data Security and Breach Disclaimer

We use encryption, access controls, and periodic security reviews appropriate to the nature of the data processed. However, no method of electronic transmission or storage is completely secure. To the fullest extent permitted by UAE law, the Company shall not be liable for unauthorized access, disclosure, alteration, or loss of data resulting from circumstances beyond its reasonable control, including breaches of security measures maintained by third-party service providers, provided the Company has taken reasonable steps in selecting and overseeing such providers. You agree to notify us immediately of any known or suspected unauthorized use of your account or data.

10. Photography, Recording, and Publicity

As set out in our Terms and Conditions, events booked through the Company may be photographed or recorded for portfolio and marketing purposes, subject to the Client's right to object in advance in writing. Any images or recordings containing identifiable individuals will be handled in accordance with this Policy and used only for the stated purposes unless otherwise agreed.

11. User Obligations and Account Security

Where you create an account or provide credentials to interact with our website or booking systems, you are responsible for maintaining their confidentiality and for all activity conducted under them. You agree to indemnify the Company against any loss arising from your failure to safeguard such credentials.

12. Privacy of Minors

Our services are intended for use by adults (18+). While events such as birthdays may involve children as guests, we do not knowingly collect Personal Data directly from children. Any information about minors (e.g. names, ages, dietary needs for a child's party) is provided by the responsible parent or guardian who books the event, who warrants they have authority to provide such information.

13. Fees and Charges

• All applicable fees, deposits, and charges will be communicated before booking confirmation and include applicable VAT/taxes unless stated otherwise.
• Confirmed booking prices will not change except in the case of an obvious pricing error, of which you will be notified with the option to confirm at the correct price or cancel for a full refund.
• Refunds, where applicable, are processed within fourteen (14) business days via the original payment method. The circumstances in which a refund is due are set out in Section 5 of our Terms and Conditions.

14. Dispute Resolution and Governing Law

This Policy is governed by the laws of the United Arab Emirates. Any dispute arising from or relating to this Policy shall be handled in accordance with the dispute resolution mechanism set out in our Terms and Conditions.

15. Entire Policy; Severability; Language

This Policy, together with our Terms and Conditions, constitutes the entire understanding between you and the Company regarding the processing of your Personal Data. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full effect. This Policy is provided in English and Arabic; in the event of any conflict, the Arabic version shall prevail, save where mandatory UAE law requires otherwise.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date, and continued use of our website or services following such changes constitutes acceptance of the updated Policy.

17. Contact Information

• Email: [email protected]
• Phone / WhatsApp: +971 52 326 2018
• Address: Abu Dhabi, United Arab Emirates
• Trade licence: 6616296